Claricent Consulting Services

SME Advisory

As part of our SME advisory services, we can do the following:

  • Company diagnostic assessments
  • Turnaround management
  • Mentoring and coaching
  • Strategic planning
  • Start-up business plans
  • Growth plans
  • Marketing plans
  • Business feasibility
  • Due diligence
  • Capital raising
  • Business Model Development
  • Development of policies and manuals
  • Business Continuity Management Services
  • Risk Management Services

Cooperatives Consulting and Advisory

The cooperatives consulting and advisory leg of the business includes:

  • Diagnostic assessments
  • Capacity building
  • Mentoring and coaching
  • Turnaround strategies and action planning
  • Skills development through training in the following:
    • Training of board of directors
    • Finance for non-financial managers
    • Financial reporting
    • Auditing
    • Strategy development and management
    • Marketing management
  • Performance monitoring and improvement Assessment of board of directors’ performance
  • Managing compliance with the legislative bodies


    NGO Capacity Development

    NGO capacity development at Claricent Consulting Services is inclusive of:

    • Organisational Capacity Assessments
    • Annual Audit preparation services
    • Training in financial management, policy development, proposal development
    • Mentorship and coaching
    • Financial and grants management
    • Risk and compliance management
    • Monitoring and evaluation
    • Resource mobilisation
    • Programme and project management
    • Donor reporting
    • Communication strategy development
    • Work planning development
    • Activity budgeting
    • Programme cost benefit analysis
    • Compliance auditing for federal awards, EU, DFID and other grants

    MFI Consultancy

    Technical assistance and management consulting is provided in the following areas:

    • New loan product development
    • Refinements to existing loan products
    • Support with governance matters
    • Stakeholder management, strategies and plans
    • Lending Methodology – design or improvements to existing practices
    • Portfolio and delinquency management – strategies and action plans
    • Performance evaluations and impact assessments
    • Operations management strategies and support to MFI leadership
    • Loans officer and management training
    • Policies – gap analysis and new policy development or enhancements
    • Workflow design, process maps compilation, improvement of efficiencies
    • Receivables management strategies
    • Risk management plans, inclusive of disaster recovery plans and business continuity plans
    • Detective and preventative internal controls, including fraud preventions plans
    • Support to MFI with raising capital (loan book, capacity building and operations)
    • Sustainability management plans – from start-up to breakeven
    • Human resources strategies – job profiles, recruitment, HR processes, compliance, etc.
    • Performance management systems – develop, implement, and monitor

    Training and Capacity Building

    We provide the following training, accredited and non-accredited:

    • Project management
    • New venture creation
    • Business administration services
    • Corporate governance
    • Financial management
    • Finance for non-finance managers
    • Credit management
    • Risk management
    • Performance management
    • Budgeting and budget management
    • Marketing management
    • Human resources management
    • Accounting for SMEs and Cooperatives
    • Strategic management

    Cooperative Banking Institutions (CBI) Consulting

    We provide the following:

    • Training of board of directors, committee members, staff members, managers and general members
    • Mentorship and coaching services to board, committee members, staff and management
    • Technical assistance on issues pertaining to liquidity, solvency, loan delinquency, product pricing, expense management, product development, strategic planning, income generation, internal controls development and enforcement, policy development, process mapping and building an effective financial structure
    • Assistance to start-up CFIs on developing the constitution, policies, business plan, financial projections and defining the common bond
    • Board Evaluations (quarterly, half-yearly and annually)
    • Conducting diagnostic assessments to establish capacity gaps

    • Completing the Work Skills Plans (WSPs) for board, staff, management, members, committee members and supervisory committee members

    ICT Training Services

    We provide specialised ICT training for the following:

    • Digital Citizenship
    • End User Computing
    • Advanced Spreadsheets (Excel)
    • Cloud Adoption and Integration
    • Cisco Certified Network Associates (CCNA)
    • Cyber Security
    • Website Development
    • Graphic Design

    Sector Education Training Authority (SETA) Project Management Services

    Managing skills programmes and learnerships by providing the following services:

    • Skills Development Facilitation
    • Completion of WSPs
    • Uploading of learners of the SETA Indicium
    • Facilitation of unit standards and qualifications
    • Assessment
    • Moderation
    • Exiting of learners

    Learnerships and Skills Programmes

    We provide learnerships and skills programmes from the following SETAs:

    • Services Sector Education and Training Authority (SSETA)
    • Banking Sector Education and Training Authority (BANKSETA)
    • Transport Education and Training Authority (TETA)
    • Mining Qualifications Authority (MQA)
    • Media, Information and Communication Technologies Sector Education and Training Authority (MICT SETA)
    • Insurance Sector Education and Training Authority (INSETA)
    • Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA)
    • Culture, Arts, Tourism, Hospitality, Sports Sector Education and Training Authority (CATHSSETA)

    Business Continuity Management Services

    • Development of Business Continuity Management Plans and Disaster Recovery Plans
    • Conducting Business Impact Analysis
    • Conducting Risk Assessments
    • Determining Business Continuity Strategies
    • Development of Business Continuity Management response
    • Development of Incident Management Plans
    • Development of Business Continuity Management exercise programmes
    • Maintenance of Business Continuity Management arrangements
    • Business Continuity Management training and awareness
    • Embedding Business Continuity Management culture in organisations
    • Business Continuity Management testing and exercise
    • Development of Disaster Recovery Plans/Policy
    • Development of emergency communication plans
    • Development of evacuation plans

    Impact Assessments

    Conducting the assessment of programmes with special focus on the following:

    •  Relevance
    • Effectiveness
    • Efficiency
    • Sustainability
    • Impact
    • Innovation
    • Lessons learnt
    Move your business in the right direction with Claricent Consulting Services.